With a refreshing makeover, MakeupAlley.com boosts interactions, clicks and revenue

When users of MakeupAlley.com, one of the web’s largest beauty communities, review any of the 130,000 products that appear on the site, community engagement motivates them to add reviews. Is the product easy to use? Is it visually appealing? Does the product compare well to other products in its category?

After mastering the art of product reviews, MakeupAlley.com conducted a review of its own site and implemented changes.  In doing so, MakeupAlley.com achieved a 171% increase in on-site interactions, 21% more clicks to affiliate links, and a 50% uplift in AdSense revenue. A host of Google tools contributed to the overhaul, and to these compelling results.

Small changes, big impact
In all, the site hosts well over 2 million reviews. Aiming to improve user experience and increase engagement, MakeupAlley.com first made some simple changes to its product pages, home to the site’s latest reviews. Using Google’s tips and resources for publishers, MakeupAlley.com organized and streamlined content and design to make relevant information easier to find.

Product names and rating statistics were made more prominent to make it easier for users to gather product information at a glance. MakeupAlley.com also restructured the layout by separating review content from member profiles. To encourage deeper engagement, MakeupAlley.com grouped and clearly labeled related content. A final tweak saw an existing AdSense unit move to a more visible placement below the navigation, creating space on the page for an additional ad unit.

Tallying up through testing
To measure the effectiveness of the changes, the team set up Google Analytics Custom Variables to track and compare visitor activity, as well as Event Tracking to evaluate in-page interactions. MakeupAlley.com also created custom channels in AdSense to track the performance of ad units.

MakeupAlley.com ran a month-long A/B test, splitting traffic between the original and new landing pages. The new, user-friendly landing page demonstrated promising results. Featuring related content in a clear way helped grow on-site interactions, while organizing affiliate links in an easy-to-find “Where to buy” section encouraged clicks. And the new ad unit placements resulted in a notable upward surge in AdSense revenue.

A beautiful future
Considering that MakeupAlley.com’s revenue comes primarily from advertising and affiliates, the lessons learned are valuable to the brand. “We’re excited to continue improving the usability of our site using this methodology,” says one team member. Based on these successes, plans are already in the works to apply the same tactics to improving user experience and engagement throughout the site.

Want to replicate this kind of success for your own brand?

●      Read the full case study on MakeupAlley.com.
●      Get tips and best practices for content and design from Google’s Webmaster Guidelines.
●      Learn about measuring visitor activity, Custom Variables and Event Tracking with Google Analytics.
●      Find out how to use Google AdSense custom channels to group and track ad units.

Posted by Ian Cohan-Shapiro - Inside AdSense Team

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Diversifying revenue sources in an e-commerce site - dinos’ success story

dinos is a Japanese mail order company that relies on catalogs, TV and the Internet for its business. In their online shopping site, visitors can purchase items they've seen on TV or in catalogs. Their site was established in September 2000 and, as of July 2012, dinos now receives 2.5 million user visits and 58 million page views per month. Revenue from their site accounts for about half of dinos' total revenue.

We recently interviewed Hiroyuki Kikuchi from the dinos marketing team, to find out more about the company’s experiences with AdSense.

■ Inside AdSense (IA): Could you tell us why and how you started to use AdSense?
We started to use AdSense to diversify the sources of revenue from the site and also to monetize the traffic from users leaving the site. The major reason why we decided to use AdSense is because of its flexibility: we can shut off or turn on a campaign at any time. We started out with a pilot in April 2012. Then in May, we began using AdSense more, dramatically increasing the number of pages with ads. As a result, our revenue increased significantly.

■ IA: Did you use any other service before you implemented AdSense?
We used an affiliate service before using AdSense. We piloted this service because it provided control over which ads we served. We also analyzed the results from our pilot to be able to optimize our ad network implementation later on. Our main concern with trying AdSense was that we would not be able to choose the ads we served, but after implementation, we found that we could easily control the ads at the URL and ad category levels. The revenue coming from AdSense is much higher than the revenue we earned from the affiliate network.

■ IA: When implementing AdSense, was there any opposition from within the company?
There was internal concern that using AdSense would decrease product sales on dinos.com. We explained that sales revenue had not changed since AdSense was implemented. In addition, we offered to stop using AdSense if we received any complaints from our users. In the end, sales levels remain constant and we did not receive any complaints. This shows that we're providing useful information to our users and showing high quality ads

■ IA: Was it easier to implement AdSense than you’d expected?
It was very easy to introduce AdSense. It was very helpful that we could set up the ad categories that we wanted to block in the account interface. It was also good that we could block ads on a URL basis.

■ IA: What resources do you use to manage your account?
Since we don’t need many resources to manage AdSense, only one person is managing it.

We hope you enjoyed learning about another publisher's AdSense journey. Stay tuned for more stories.

Posted by Kensuke Ishida, Strategic Partner Manager

Simplified contact resources and consultations for select accounts

AdSense provides access to a number of resources to resolve issues and answer your questions. Many of these resources are available in the Help Center, including the Fix a Problem troubleshooting section, the AdSense Academy learning modules, and answers to common (and not so common) questions.

Today, we’re excited to announce a recent addition to our Help Center: a simplified, personalized contact options page. This page serves as a single source for many commonly used troubleshooters that can help you resolve your issue in minutes. In some cases, these troubleshooters lead to issue-specific contact forms that generate emails to our team. We’ve developed automated tools, closely monitored by our support specialists, to help fix issues you’ve identified and process these incoming emails, making it possible for us to typically answer your questions in only a few hours.

The new contact options page, troubleshooters, and specialized contact forms are available to all publishers with an approved AdSense account.

For those publishers generally earning more than $25 per week, we’re now offering consultations with members of our team via email in 33 languages. We’re happy helping you manage your AdSense account or discussing strategies to grow your business. If your account qualifies, you’ll see an alert notifying you on the contact options page. We aim to reply to all consults within two business days, though turnaround may be longer during certain holiday periods.

We understand publishers want even simpler ways to answer questions and more intuitive contact options, so we’re working on a number of additional initiatives to help you resolve your issues. Keep up to date with new features and opportunities by subscribing to this blog, adding our Google+ page to your circles, and opting in to receiving email.

Posted by Chris Sater - Support and Operations Specialist

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Review your contact information to ensure delivery of important AdSense messages

Throughout your journey as a publisher, we occasionally get in touch to provide information related to your participation in AdSense, such as account and product updates. Our goal is to ensure that this type of information, in addition to other types of messages you can enable like optimization tips, reaches you in a timely fashion so that you can review it and take action. However, sometimes we’re not able to reach you because we have incorrect contact information.

We’ve all been there - we receive too many pieces of information, so we provide a different, less frequently checked email address for an online site we’re signing up for. Or we move, change email addresses, and forget to update contact details for different services. It’s a common occurrence, so we wanted to take this opportunity to ask you to review your contact information in your AdSense account to ensure we have your preferred information. We use the contact details entered in your account to reach you, so it’s important that they’re accurate. As always, Google will only collect and use the information that you provide in accordance with its Privacy Policy. 

To update your contact information, log in to your account and visit the Account settings page under the Home tab. Under Personal settings, click “edit” and enter the desired data in the contact name, contact email and contact phone fields, then press “Save”. If you have multiple users for your account, we encourage each user to check their contact information.

	Review contact information now

Thanks for helping us continue our partnership with you.

Posted by Jamie Firkus - Inside AdSense Team

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Grow your audience across devices with Google+ Sign-In

Starting today, you can offer users the option to sign in to your website or mobile app with their Google credentials, and bring along their Google+ info for an upgraded experience.

In addition to secure authentication, Google+ Sign-In includes features to accelerate app downloads and deepen engagement (like over-the-air Android installs from your website, and interactive posts).

Read the official announcement on the Google+ Developers Blog, or get started right away with our developer docs.



Posted by Seth Sternberg, Director of Product Management, Google+ 

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Keep track of account changes with reporting notes

Your performance reports provide insights into how much you're earning and the factors that impact those earnings. As you may remember, we recently added the ability to view changes to your account in more detail using the “Show events” checkbox or a separate event report. Change events are automatically generated and are shown as small flags on your reporting graphs. Those annotations help you keep track of the actions you’ve taken in your account, like adding a new ad unit or blocking an additional category, and help you determine the impact of your changes.

Based on your feedback, we’ve made further improvements to this reporting functionality. In addition to these automatically generated events, you can now also manually add notes you want to keep track of. This will allow you to find out whether actions which aren’t directly related to your AdSense account, like a website redesign or an advertising campaign for your site, may have had an impact on your earnings. Every user can see all the notes which have been added to an account by other users and can add, edit, and delete their own customized notes.

To add a personalized annotation, visit the ‘Performance reports’ tab in your account. You can either view the changes as an overlay or open a separate event report. Click on ‘Add note’ directly below the graph to add a new annotation to your report. For more information and detailed instructions, please visit our Help Center.

We hope you’ll find this update helpful, and we look forward to hearing your feedback and suggestions on our AdSense +page.

Posted by Matt Goodridge - AdSense Product Manager

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Free video ad serving in DFP Small Business, available to all publishers

Cross posted from the DoubleClick Publisher Blog

Publishers everywhere are discovering the revenue and audience growth potential of video content. As a publisher grows a video viewership on their site, selling their own ads becomes an increasingly important revenue stream. Over the past year we’ve added mobile capabilities and tested out video ad serving features to better help publishers sell advertising across all screens and formats. So today we’re excited to announce the availability of video ad serving features plus an unlimited video ad serving trial offer to all DFP Small Business publishers.

So what’s new?

Comprehensive video ad creative management

• Show pre-roll, post-roll, and mid-roll in-stream ads, as well as overlays and companion creative sets
• Upload and transcode video ad assets to a variety of formats

Simple workflow with trusted partners

• To use the video ad management features, publishers need to integrate with video technology platforms to ensure optimal video ad playback and easy implementation
• Manage your video ads alongside your desktop and mobile display ads in DFP Small Business

Make the most from every stream

• Video backfill options with Google AdSense and the DoubleClick Ad Exchange to help maximize your video ad revenue with a high fill rate
• To apply for the AdSense for video program, send us your details

Video ad serving is free up to 400K ad impressions a month. Until April 30th, we’re offering a free unlimited trial, so you can serve as many video ads as you want. After this trial offer has ended, impressions over 400K a month will be charged a nominal ad serving fee on a CPM basis.

We’d love to hear your opinions and feedback on these new features on our AdSense Google+ page, where you’ll also be able to discuss your thoughts and share best practices with other publishers.

If you’d like to start with DFP Small Business, sign up here. The new video functionality is automatically turned on for all current DFP Small Business publishers, so if you’re ready to start selling video ads, log in now!

Posted by Andrew Kuo, DFP Small Business video product specialist

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Coming soon: international Learn with Google for Publishers events

Edited for accuracy on January 24th, 2013

A little over a month ago we announced that AdSense in Your City events will be evolving into Learn with Google for Publishers. We also published our event schedule for North America. Today we’re excited to announce that the Learn with Google for Publishers event series is international, too!

Below are some international events in the next three months:

Latin America

• Sao Paulo, Brazil - March 19, 2013
• Buenos Aires, Argentina - March 13, 2013

Europe

• Bucharest, Romania - March 4, 2013
• Dublin, Ireland - February 11, 2013

If you’d like to attend one of our upcoming events, fill out this form and we’ll send out event confirmation details two weeks before the event. Space is limited, so sign up quickly.
   
Be sure to check out our complementary Learn with Google webinar series.  And, if you’re as excited as we are about Learn with Google for Publishers, let us know on our AdSense +page.

Posted by Ian Cohan-Shapiro - Inside AdSense Team

Your optimization checklist, Part 2

Last week we covered some oldie-but-goodie optimization tips. Today, we’ll focus on some advanced tips to help you bring your AdSense strategy to the next level. We encourage you to review the full list and check off items as you complete them.

1. Ensure your site has a positive user experience: User experience (UX) can make or break your site’s success. With many other sites offering similar services, it’s important to differentiate your site in the eyes of your users by providing a better experience. Because a user’s attention is limited, you'll only have a few seconds to provide a good experience and quickly guide the user to what they’re looking for. Read these three blog posts to learn our top five UX tips.
2. Make your first ad unit count: AdSense loads the highest paying ad on a page first, so to improve your revenue make sure that your best performing ad unit is the first in your HTML code. Make the changes by following these steps.
3. Fix crawler errors: Ensure that our AdSense crawler can accurately crawl your site so that your ads are as relevant and useful as possible. Visit the Account settings section of your account to see if you have crawler errors and read this blog post for details on the steps to take.
4. Go mobile: It’s clear that mobile is growing rapidly. Ensure you have a mobile strategy for your site, and use our tips and tools to help you along the way.
5. Create a Google+ page to connect with your users: Google+ offers a number of tools to help you reach audiences in new ways. On your +page, you can share your articles, photos, YouTube videos, and even host live broadcasts. Your +page will also include a +1 button that users can click to recommend you. Think about your Google+ page as a way to complement your site, allowing you to grow and measure user engagement before directing users back to your pages for more of your great content. Get started today by reading our Social Fridays blog post series. 
6. Use DoubleClick For Publishers (DFP) Small Business: As your online advertising business continues to grow, you may have started working with other ad networks or doing deals directly with advertisers. DFP Small Business is a free, Google-hosted solution to help streamline how ads are served on your site when you’re working with AdSense alongside other ad partners. With DFP Small Business, you have a vast array of features that give you more control over when, where, and how your ads serve.

That concludes our two-part optimization checklist series. Please visit our AdSense +page to let us know your experience with these optimization tips.

Posted by Jamie Firkus - Inside AdSense Team

Your optimization checklist, Part 1

With a fresh start to the year, now is a great time to review your AdSense strategy to ensure you’re making the most out of your ads. With that in mind, we’re kicking off a two-part optimization checklist series to help you increase your earning potential. In this first post, we’ll review some oldie-but-goodie tips; take a look, check off the items that you’ve already covered, and see if there’s anything you may have missed.

1. Increase ad coverage: Placing additional ad units on your site can have a big impact on your earnings. You can put up to three standard AdSense for content ad units (note only one 300x600), three link units and two AdSense for search boxes on each page of your site. Sometimes publishers find it difficult to decide whether an additional ad unit makes sense for their site. Watch this short video to help you make sure you're following best practices, as outlined on Google’s Webmaster Guidelines, when placing new ad units on your site. As always, it’s important to consider the amount of ads in relation to the quality content on your site. 
2. Use recommended ad sizes: As a rule of thumb, wider ad sizes tend to outperform their taller counterparts, due to their reader-friendly format. If positioned well, wide ad sizes can increase your earnings significantly. The sizes we've found to be the most effective are the 728X90 Leaderboard, the 336x280 Large Rectangle, the 300x250 Medium Rectangle, and the 160x600 Wide Skyscraper. Keep in mind that while these ad sizes typically perform well, you should use the size that best complements your pages.
3. Show both text and image ads: Image ads compete in the same auction for your ad space that text ads do. So, choosing to display both text and image ads increases the competition for ads to appear on your site, and may help you earn more. Check this case study to see how displaying both text and image ads helped one publisher. You can also find instructions how to enable image ads in our Help Center.
4. Experiment with ad color combinations: Choosing the right ad styles can mean the difference between ads your users will notice -- and click -- and ads they'll skip right over. There are three techniques you can use to design ad styles that will be successful for your site: blend, compliment and contrast.  Experiment with ad color combinations to find the best fit for your site. See this Help Center article for additional information. 
5. Ensure optimal ad placement: The placement of your ads plays a big role in revenue earning potential and user experience. While we often recommend placing an ad above the fold, it’s also important that users can easily find the content they are looking for. Check out this resource for more tips on ad placement, and see our heat map for even more information. 
6. Add a search box (or two): As mentioned in #1, you can put up two AdSense for search boxes (along with three standard AdSense for content ad units and three link units) on each page of your site.  AdSense for search is a free product that lets you place a Custom Search Engine on your site to provide users with web search. You'll also earn revenue from relevant ads on the search results page.

We hope you find these tips useful. If you have additional tips to share, or would like to let us know about your experience with using an optimization tip, leave a comment on our AdSense +page. Stay tuned for our second part of the series, where we’ll cover some advanced optimization tips.

Posted by Jamie Firkus - Inside AdSense Team