With a refreshing makeover, MakeupAlley.com boosts interactions, clicks and revenue

When users of MakeupAlley.com, one of the web’s largest beauty communities, review any of the 130,000 products that appear on the site, community engagement motivates them to add reviews. Is the product easy to use? Is it visually appealing? Does the product compare well to other products in its category?

After mastering the art of product reviews, MakeupAlley.com conducted a review of its own site and implemented changes.  In doing so, MakeupAlley.com achieved a 171% increase in on-site interactions, 21% more clicks to affiliate links, and a 50% uplift in AdSense revenue. A host of Google tools contributed to the overhaul, and to these compelling results.

Small changes, big impact
In all, the site hosts well over 2 million reviews. Aiming to improve user experience and increase engagement, MakeupAlley.com first made some simple changes to its product pages, home to the site’s latest reviews. Using Google’s tips and resources for publishers, MakeupAlley.com organized and streamlined content and design to make relevant information easier to find.

Product names and rating statistics were made more prominent to make it easier for users to gather product information at a glance. MakeupAlley.com also restructured the layout by separating review content from member profiles. To encourage deeper engagement, MakeupAlley.com grouped and clearly labeled related content. A final tweak saw an existing AdSense unit move to a more visible placement below the navigation, creating space on the page for an additional ad unit.

Tallying up through testing
To measure the effectiveness of the changes, the team set up Google Analytics Custom Variables to track and compare visitor activity, as well as Event Tracking to evaluate in-page interactions. MakeupAlley.com also created custom channels in AdSense to track the performance of ad units.

MakeupAlley.com ran a month-long A/B test, splitting traffic between the original and new landing pages. The new, user-friendly landing page demonstrated promising results. Featuring related content in a clear way helped grow on-site interactions, while organizing affiliate links in an easy-to-find “Where to buy” section encouraged clicks. And the new ad unit placements resulted in a notable upward surge in AdSense revenue.

A beautiful future
Considering that MakeupAlley.com’s revenue comes primarily from advertising and affiliates, the lessons learned are valuable to the brand. “We’re excited to continue improving the usability of our site using this methodology,” says one team member. Based on these successes, plans are already in the works to apply the same tactics to improving user experience and engagement throughout the site.

Want to replicate this kind of success for your own brand?

●      Read the full case study on MakeupAlley.com.
●      Get tips and best practices for content and design from Google’s Webmaster Guidelines.
●      Learn about measuring visitor activity, Custom Variables and Event Tracking with Google Analytics.
●      Find out how to use Google AdSense custom channels to group and track ad units.

Posted by Ian Cohan-Shapiro - Inside AdSense Team

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Diversifying revenue sources in an e-commerce site - dinos’ success story

dinos is a Japanese mail order company that relies on catalogs, TV and the Internet for its business. In their online shopping site, visitors can purchase items they've seen on TV or in catalogs. Their site was established in September 2000 and, as of July 2012, dinos now receives 2.5 million user visits and 58 million page views per month. Revenue from their site accounts for about half of dinos' total revenue.

We recently interviewed Hiroyuki Kikuchi from the dinos marketing team, to find out more about the company’s experiences with AdSense.

■ Inside AdSense (IA): Could you tell us why and how you started to use AdSense?
We started to use AdSense to diversify the sources of revenue from the site and also to monetize the traffic from users leaving the site. The major reason why we decided to use AdSense is because of its flexibility: we can shut off or turn on a campaign at any time. We started out with a pilot in April 2012. Then in May, we began using AdSense more, dramatically increasing the number of pages with ads. As a result, our revenue increased significantly.

■ IA: Did you use any other service before you implemented AdSense?
We used an affiliate service before using AdSense. We piloted this service because it provided control over which ads we served. We also analyzed the results from our pilot to be able to optimize our ad network implementation later on. Our main concern with trying AdSense was that we would not be able to choose the ads we served, but after implementation, we found that we could easily control the ads at the URL and ad category levels. The revenue coming from AdSense is much higher than the revenue we earned from the affiliate network.

■ IA: When implementing AdSense, was there any opposition from within the company?
There was internal concern that using AdSense would decrease product sales on dinos.com. We explained that sales revenue had not changed since AdSense was implemented. In addition, we offered to stop using AdSense if we received any complaints from our users. In the end, sales levels remain constant and we did not receive any complaints. This shows that we're providing useful information to our users and showing high quality ads

■ IA: Was it easier to implement AdSense than you’d expected?
It was very easy to introduce AdSense. It was very helpful that we could set up the ad categories that we wanted to block in the account interface. It was also good that we could block ads on a URL basis.

■ IA: What resources do you use to manage your account?
Since we don’t need many resources to manage AdSense, only one person is managing it.

We hope you enjoyed learning about another publisher's AdSense journey. Stay tuned for more stories.

Posted by Kensuke Ishida, Strategic Partner Manager

Simplified contact resources and consultations for select accounts

AdSense provides access to a number of resources to resolve issues and answer your questions. Many of these resources are available in the Help Center, including the Fix a Problem troubleshooting section, the AdSense Academy learning modules, and answers to common (and not so common) questions.

Today, we’re excited to announce a recent addition to our Help Center: a simplified, personalized contact options page. This page serves as a single source for many commonly used troubleshooters that can help you resolve your issue in minutes. In some cases, these troubleshooters lead to issue-specific contact forms that generate emails to our team. We’ve developed automated tools, closely monitored by our support specialists, to help fix issues you’ve identified and process these incoming emails, making it possible for us to typically answer your questions in only a few hours.

The new contact options page, troubleshooters, and specialized contact forms are available to all publishers with an approved AdSense account.

For those publishers generally earning more than $25 per week, we’re now offering consultations with members of our team via email in 33 languages. We’re happy helping you manage your AdSense account or discussing strategies to grow your business. If your account qualifies, you’ll see an alert notifying you on the contact options page. We aim to reply to all consults within two business days, though turnaround may be longer during certain holiday periods.

We understand publishers want even simpler ways to answer questions and more intuitive contact options, so we’re working on a number of additional initiatives to help you resolve your issues. Keep up to date with new features and opportunities by subscribing to this blog, adding our Google+ page to your circles, and opting in to receiving email.

Posted by Chris Sater - Support and Operations Specialist

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